FAQs

1. How can I place an order?

You can place an order directly through our website by adding your preferred items to the cart and completing the checkout process. Please ensure that your shipping and payment information are accurate before submitting your order.

2. What payment methods do you accept?

We accept commonly used online payment methods. The available payment options will be displayed during checkout.

3. How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking details. You can use the tracking number to check your shipment status.

4. What is your return policy?

We accept returns within a reasonable period if the item is unused, in its original packaging, and in the same condition as received. Please visit our Return & Refund Policy page for detailed instructions.

5. Do you offer international shipping?

We currently ship to selected regions. Shipping availability, costs, and estimated delivery times will be displayed at checkout based on your location.

6. How long will delivery take?

Delivery time depends on your location and the shipping method chosen. Estimated delivery times are shown at checkout, but may vary due to courier or customs delays.

7. Can I change or cancel my order?

Orders can only be modified or canceled before they are processed or shipped. Please contact us as soon as possible if you need to make changes.

8. What should I do if I receive a damaged or defective item?

If your order arrives damaged or defective, please contact us immediately with photos and your order details. We will review your request and provide a suitable solution.

9. How can I contact customer service?

You can reach our customer service team through the contact form on our website. We aim to respond to all inquiries within a reasonable timeframe.

10. Do you offer discounts or promotions?

From time to time, we may offer promotions or special discounts. Please check our website or subscribe to our newsletter to stay informed.